Training and Support

An organization is only as strong as its people. And, regardless of your industry, staying ahead of changes and new technologies requires an intentional investment in training and support.

Upper Mohawk, Inc. is accredited by the International Accreditors for Continuing Education and Training (IACET) and aims to deliver certified programs that address the challenges you face. We can strengthen your company’s capabilities and give your employees a competitive edge with our learner-centered approach.

We believe that cookie-cutter training programs do not work. We take the time to analyze your unique needs and then develop a system that is right for you. Finally, we support the implementation of your training program and follow-up with the appropriate evaluations to assess the development of your team.

Triumphs in Training

Here are just a few of the clients we have worked with and the accomplishments we have helped them to achieve:
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Office of Trust Records (OTR)

We developed a Conservation video course for the Haskell Indian Nations University. It was designed to be used by an instructor in the classroom or online. Additionally, we worked in tandem with the OTR trainers to present instruction on records management and facilitation services in several U.S. locations.

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Administration for Native Americans (ANA)

UMI presented an 8-10 day medical training program in Alaska, California, Arizona, and Minnesota. This included First Responder training, CPR, Automated External Defibrillator instruction, and 24-hour Community Emergency Response training.

Office of the Special Trust for American Indians logo

Office of the Special Trustee for American Indians (OST)

UMI developed a custom training for over 3,000 students in the Department of the Interior and Native American Tribes. The program aimed to support the “trust” relationship involved in Trust Management and understand the policies, processes, and procedures.

Custom Course Work

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Health & Wellness: Finances for Law Enforcement

Money and finances affect our daily lives, both at home and as public safety professionals. This course will help you to better understand and manage your finances, including planning and saving for retirement.

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Stress Management

Stress can cause health, work and family issues. This course will help you to identify and manage stress in your daily life.

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Communication Skills

From basic to intermediate communication skills, you’ll learn how to listen well, verbally communicate clear messages, and identify barriers to healthy interactions.

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Respecting self and others is a critical element for healthy environments. Work through a personal evaluation and learn the strategies that help you reach pre-determined goals.

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Improve your communication skills by increasing cultural competency and clarifying your personal cultural awareness through self-assessment. Activities will provide opportunities to explore cultural differences and likenesses and practice developing collaborative relationships.

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Customer Service

What does good customer service look like? This course identifies the goals every organization should strive for in regards to customer interactions. Additionally, you’ll learn what internal and external customers are and how to treat both types with respect.

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Difficult People

Learn to identify and interact with the different types of difficult people to promote a positive work environment.

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Building a Successful Attitude

Understand how your environment and emotional status can influence your attitude. Learn strategies that will improve your mental outlook and set you up for success.

business people with fists together in a circle to show trust

Professional Ethics

Clarify your application of ethics in the workplace. Thanks to self-assessments and other opportunities in this interactive course, you can work through ethical dilemmas to develop solutions that are sensitive to the differences in your personnel.

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Critical Thinking

Learn to use critical thinking techniques to tackle challenges and to choose the right techniques based on the different opportunities presented.

diverse business people

Cross-Cultural Competency

As a professional, what is your cultural competency? Explore and assess your understanding of cultural differences and similarities. Take this opportunity to practice developing collaborative relationships with those outside of your culture.


Cultural Awareness: Native American

Explore the similarities and differences among the various Native American cultures. Understanding the cultural diversity in America helps businesses and organizations to grow.

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Emergency Medical Services Training

Let UMI develop a custom curriculum to teach all aspects of emergency medical training for your specific company. We have staff experts in the areas of fire safety and suppression, rescue operations, emergency medical services, emergency management, and understand the challenges that healthcare providers regularly face.

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Basic Life Support (BLS)

Participants learn to provide basic medical care to a victim of a life-threatening disease or accident until they can get the full care they need at a hospital.

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Pediatric Advanced Life Support (PALS)

Healthcare providers and first responders who come in contact with infants and children need the American Heart Association’s approved skills to provide care in life-threatening circumstances.

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Advanced Cardiac Life Support (ACLS)

Once students have mastered the basic life support skills, they can build on their knowledge with the ACLS course work. This emphasizes the importance of providing continuous and effective CPR to victims experiencing a cardiac event.