Course Description

This highly interactive course is designed for professionals who want to improve their communication skills by increasing their cultural competency. The course also assists professionals in clarifying their personal cultural awareness through self-assessment, and offers opportunities to explore cultural differences and likenesses. In addition, included activities provide the needed practice for developing collaborative relationships.

Learning Outcomes

By the end of this training session, participants will be able to:

  • Identify the role of cultural competence in the workplace
  • Analyze how values are developed
  • Increase/develop knowledge of specific cultural groups
  • Demonstrate strategies for effective cross-cultural communication
  • Conduct personal action planning or increasing cultural competence

Course Length

1 Full Day (8 hours with a 1 hour lunch break and two 15 minute breaks)

Learning Environment


Target Audience

  • Law Enforcement
  • First Responders
  • Firefighters
  • Health Care Workers
  • Individuals

Class Size

Min: 10 Max: 25

Credit Hours

Participants are eligible for 0.7 CEU’s upon completion of the full course.